Pickflix
Support

How can we help?

Most questions are answered in the FAQ. If not, the fixes below solve the majority of issues — and a human reads every email sent to apps@yeygun.com.

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Common fixes

Try these first

“No recommendations” or an empty result

  1. Check that at least one streaming service is selected in Profile → My services.
  2. Widen the time window (e.g. from “under 90 min” to “under 2 hours”).
  3. Make sure your country is set correctly in Profile → Region.
  4. Check your connection — picks need a network request to validate titles.

A title shows the wrong availability

  1. Confirm your country in Profile → Region; catalogues differ per country.
  2. Pull down to refresh the title page — availability is cached briefly.
  3. Data comes from JustWatch via TMDB and can lag a few days behind a service’s catalogue. If it stays wrong after a week, tell us with the title and country.

Premium isn’t unlocked after paying

  1. Open Profile → Premium → Restore purchases.
  2. Make sure you’re signed in to the same Apple ID that made the purchase.
  3. Check Settings → [your name] → Subscriptions on your iPhone to confirm the subscription is active.
  4. Still stuck? Email us with your App Store receipt number.

Free pick or search says “used”

  • The free tier includes 1 AI pick and 1 streaming search per device. Once used, Premium unlocks unlimited picks and searches ($4.99/month or $29.99/year).
  • If you believe the free allowance was consumed by an error (e.g. the app crashed mid-pick), contact us and we’ll reset it.

The app crashes or freezes

  1. Update to the latest version from the App Store.
  2. Force-quit the app (swipe up from the app switcher) and reopen.
  3. Restart your iPhone.
  4. If it persists, email us with your iPhone model, iOS version and what you were doing — crash reports help enormously.

Wrong language

  • Pickflix follows your iPhone language (English or Turkish). Change it manually in Profile → Settings → Language.
  • Title names follow the region you selected where a localised title exists.
Account deletion

Delete your account and data

You can permanently delete everything Pickflix stores about you in under a minute — no email required.

  1. 1
    Open Pickflix and go to ProfileBottom-right tab.
  2. 2
    Tap “Delete account”At the bottom of the Profile screen.
  3. 3
    ConfirmYour history, ratings, watchlist, recommendation sessions and profile are removed from our servers immediately. The app returns to a fresh state.
Premium subscribers: deleting your account does not cancel your subscription — Apple manages that. Cancel it in Settings → [your name] → Subscriptions, otherwise it will keep renewing.

Can’t access the app?

Email apps@yeygun.com with the subject “Delete my Pickflix account” from the email address linked to your Sign in with Apple (or include the device identifier shown in Profile → About). We delete the data within 30 days and confirm by email.

Want a copy of your data?

Request an export (JSON) of your history, ratings, watchlist and sessions at apps@yeygun.com. See the Privacy Policy for details.

Reach us

Still need help?

Email

apps@yeygun.com
Replies usually within 2 business days.

Contact form

Send a message — pick a topic so it lands with the right person.

Subscriptions & refunds

Handled by Apple: reportaproblem.apple.com or Settings → Subscriptions.

When reporting a bug, include: iPhone model, iOS version, Pickflix version (Profile → About), your country setting, and the steps that led to the problem. Screenshots help.