Frequently asked questions
Everything about the Pickflix AI movie picker — pricing, countries, services and how the recommendations are made. Can’t find it? Contact us.
What is Pickflix?
Pickflix is an AI movie and series recommendation app for iPhone. Instead of scrolling through catalogues, you tell it your mood, how much time you have, what you’re in the mood for and who you’re with. It picks what you should watch tonight and shows exactly where it’s available on your streaming services, in your country.
Which countries does Pickflix support?
Streaming availability is shown for every country covered by JustWatch data via TMDB — more than 60 countries, including Turkey, the United States, the United Kingdom, Germany, France, the Netherlands, Spain, Italy, Canada and Australia. You choose your country during onboarding and can switch it at any time, which is handy when travelling or using a different region’s catalogue.
Which streaming services are supported?
Any service reported for your country, including Netflix, Prime Video, Disney+, Max, Apple TV+ and MUBI. In Turkey that also covers TV+, BluTV, TOD, Exxen and Gain. Rental and purchase stores (such as Apple TV and Google Play) are listed separately so you always know whether something is included in a subscription or costs extra.
Is Pickflix free?
You can try it for free: 10 free AI picks and 10 free streaming searches, no card required.
Pickflix Premium unlocks unlimited AI picks, unlimited searches, the full taste profile and watchlist alerts for $4.99 per month or $29.99 per year. Prices may vary slightly by country and are billed through the App Store.
How do the recommendations work?
In two stages. First, Pickflix fetches real candidate titles from TMDB, filtered by your services, country, runtime and what you’ve already watched. Second, an AI model ranks those candidates against your mood, company and taste profile, and writes the one-line “why Pickflix chose this”.
The AI only ever ranks real, validated titles — it never invents a film, a rating or a streaming service. Read more on the How it works page.
Does Pickflix stream movies or series?
No. Pickflix does not host, stream or sell any content. It tells you where a title is available and opens that service for you. You need your own subscription to the service in question.
Where does the data come from?
Titles, ratings, runtimes, genres and posters come from TMDB (The Movie Database). Streaming availability comes from JustWatch, delivered through the TMDB API. AI ranking is provided by Anthropic’s Claude models.
This product uses the TMDB API but is not endorsed or certified by TMDB. Streaming availability data by JustWatch.
Which languages does Pickflix support?
English and Turkish. The app follows your iPhone’s language automatically and you can switch manually in Settings. Titles are shown in the language of your chosen region where available.
How do I delete my account and data?
Open the app, go to Profile → Delete account and confirm. Your history, ratings, watchlist, recommendation sessions and profile are removed from our servers. If you can’t access the app, email apps@yeygun.com from the address linked to your account. Details are in our Privacy Policy.
How do I cancel Premium?
Subscriptions are handled by Apple, not by us. On your iPhone open Settings → your name → Subscriptions, choose Pickflix and tap Cancel Subscription. You keep Premium until the end of the period you’ve already paid for. Refund requests go through Apple at reportaproblem.apple.com.
Why is a title missing, or shown as unavailable when I can see it on a service?
Availability data is refreshed frequently but can lag behind a service’s catalogue by a few days, and some smaller services aren’t tracked in every country. Double-check that your country is set correctly, then try again later. If something is consistently wrong, tell us — we forward data issues upstream.
How can I contact Pickflix?
Email apps@yeygun.com or use the contact form. We usually reply within 2 business days. For bugs, include your iPhone model, iOS version and what you were doing when it happened.
Still deciding?
Let Pickflix decide. Your first 10 picks are free.
